All returns must be authorized in advance. To obtain an authorization email email@example.com and if approved, an authorization code will be emailed to you. Custom orders are not eligible for return. Unauthorized returns may be refused. Goods must be returned in the original carton, with original packing via pre-paid shipping within 30 days of the shipment date of the order,. The tracking number or freight bill number on the returned merchandise must be emailed to firstname.lastname@example.org upon shipment to ensure we can verify receipt of the return. Any damaged merchandise upon return will not be accepted and the party returning the merchandise must file claim with their carrier. Credit cannot be issued if returned merchandise is not received in good condition. Before accepting merchandise carefully inspect the packaging for damage. For small parcel services, If the contents appear damaged, refuse the shipment and notify Design Trends Interiors for replacements.
Freight Line Damage. Design Trends Interiors is not responsible for damages or loss incurred in transit. Before accepting merchandise, carefully inspect the carton(s) for damage in the presence of the driver.. Any damage (slight dents, etc...) or shortages should be noted on the freight bill. When signing for a shipment, please sign "subject to inspection". This would help in the case there is interior damage, while there is little evidence of exterior damage. Unpack and inspect the merchandise immediately upon receipt. If there is damage make immediate claim with the delivering carrier. In case of concealed damage not identified until merchandise is unpacked, keep the packing, including the pallet (if applicable) and notify the carrier for inspection. Claims against the carrier must be made within 48 hours and shortages reported to Design Trends Interiors within 48 hours of receipt. Failure to make such claims shall constitute acceptance of the merchandise and waiver of any defects, errors, or shortages.
Freight Line Shipments. When ordering merchandise that must ship motor freight please be advised that this is delivery to your property only. The merchandise is not unpacked, brought inside, assembled (if required), and placed in your designated location. Design Trends Interiors will specify on the bill of lading "call before delivery." This will give the customer the opportunity to establish a convenient time for the delivery and make arrangements, if necessary, for assistance to be present.
Our policy lasts 30 days. If 30 days have gone by since the shipment date of your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Assembled products are not returnable.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Design Trends Interiors, 10129 Long Point Road, Houston, Texas 77043-4311.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Design Trends Interiors, 10129 Long Point Road, Houston, Texas, 77043-4311.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.